Refund policy

Last updated: 19 October 2026

This policy explains how returns, refunds and faulty products are handled. In it, “we” means MM Detailing. Our contact details are at the end.

Your right to cancel within 14 days

You can cancel your order within 14 days of receiving it, without giving a reason. The 14 days start the day after your order arrives. If your order comes in several deliveries, they start the day after the last one arrives. This is your legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To cancel, tell us clearly by email or phone using the details below. You can use this wording: “I am cancelling my order [order number] placed on [date].”

Sending items back

  • Send the items back within 14 days of telling us you are cancelling. Email us first so we can tell you where to send them.
  • You pay the cost of returning the items.
  • Please pack items securely, in their original packaging where possible. We recommend a tracked, insured service, because items remain your responsibility until they reach us.
  • Please take reasonable care of the items. We may reduce your refund if they have lost value because they were handled more than was needed to check what they are and how they work.

Refunds

We refund you within 14 days of the day we receive your items back, or the day you show us proof that you have sent them, whichever is earlier. We refund the price of the items and the cost of standard delivery. If you chose a more expensive delivery option, we refund only the standard delivery cost. The refund goes to the payment method you used, at no cost to you.

Faulty or damaged items

By law, products must be of satisfactory quality, fit for their purpose and as described. If an item arrives damaged, or is faulty or not as described, please contact us as soon as possible with your order number and photos. This does not limit your legal rights.

Under the Consumer Rights Act 2015, you can reject faulty goods for a full refund within 30 days of receiving them. After that, you are entitled to a repair or replacement. If that is not possible or does not fix the problem, you are entitled to a price reduction or a refund, which may allow for the use you have had. We will refund you without undue delay and within 14 days of agreeing that you are entitled to a refund.

Contact us about a refund

Email Majm15106@gmail.com or phone 07927696007. If you have not received a refund when expected, please contact us using these details. Our address is 224D Shore Road, Greenisland, Carrickfergus BT38 8TX.